Last updated: March 2026
These Terms of Service ("Terms") govern the provision of services by StrataByte IT Solutions Ltd ("StrataByte", "we", "us", "our"), a company registered in England and Wales, to its clients ("Client", "you").
By engaging StrataByte to provide services, or by accepting a quotation or proposal from us, you agree to be bound by these Terms. These Terms apply to all services including IT consultancy, network infrastructure design and installation, CCTV and surveillance systems, access control, server management, software licensing, and web design and development.
For queries regarding these Terms, contact us at info@stratabyte.co.uk.
StrataByte will provide the services as described in the relevant quotation, proposal, or statement of work ("Scope of Work") agreed in writing between the parties. Any work outside the agreed Scope of Work will be subject to a separate quotation and written agreement.
We reserve the right to sub-contract elements of the services to trusted third parties where appropriate. We remain responsible for the quality and delivery of sub-contracted work.
StrataByte will perform all services with reasonable care and skill, in accordance with good industry practice and applicable law.
Quotations issued by StrataByte are valid for 30 days from the date of issue unless otherwise stated. Quotations are not binding until accepted in writing by the Client (via email, signed document, or purchase order) and confirmed by StrataByte.
Prices quoted exclude VAT unless explicitly stated otherwise. VAT will be applied at the prevailing rate where applicable.
StrataByte reserves the right to withdraw or revise a quotation at any time before written acceptance.
All work is undertaken on a proforma basis. A proforma invoice will be issued upon acceptance of a quotation and must be paid in full before any work commences, equipment is ordered, or resources are allocated. No obligation to begin work arises until cleared funds have been received.
This ensures that all materials, hardware, and third-party costs required to fulfil the agreed Scope of Work are fully funded prior to engagement, without reliance on the Client's credit position.
Payment must be made by bank transfer to the account details specified on the proforma invoice. All prices are exclusive of VAT unless stated otherwise; VAT will be charged at the prevailing rate where applicable.
StrataByte reserves the right to introduce staged or deferred payment arrangements (such as Net 14 or Net 30) for established clients at its sole discretion, confirmed in writing on a per-engagement basis.
Where a project spans multiple phases, a separate proforma will be issued for each phase before that phase commences.
The Client agrees to:
StrataByte shall not be liable for delays, defects, or additional costs arising from the Client's failure to meet these obligations.
All pre-existing intellectual property, tools, methodologies, and know-how belonging to StrataByte shall remain the property of StrataByte. Nothing in these Terms transfers ownership of StrataByte's pre-existing IP to the Client.
Where StrataByte develops bespoke deliverables (such as custom software, configurations, or design assets) specifically for the Client under a paid engagement, ownership of those deliverables will transfer to the Client upon receipt of full payment, unless otherwise agreed in writing.
Third-party software, licences, and assets incorporated into deliverables remain subject to their respective licence terms.
Both parties agree to keep confidential all proprietary, technical, financial, and business information disclosed by the other party in connection with the services ("Confidential Information"), and not to disclose it to any third party without prior written consent.
This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party, or is required to be disclosed by law or court order.
Confidentiality obligations survive the termination of any engagement for a period of 3 years.
To the fullest extent permitted by law, StrataByte's total liability to the Client for any claim arising out of or in connection with the services (whether in contract, tort, negligence, or otherwise) shall not exceed the total fees paid by the Client to StrataByte in the 12 months preceding the event giving rise to the claim.
StrataByte shall not be liable for any:
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
StrataByte warrants that installed hardware and systems will function materially in accordance with the agreed specification for a period of 30 days following completion, provided the Client has not modified the systems or used them other than for their intended purpose.
Third-party hardware is covered by the manufacturer's warranty. StrataByte will assist with warranty claims but is not responsible for manufacturer defects beyond our reasonable control.
Either party may terminate an ongoing engagement with 30 days' written notice. The Client shall pay for all work completed and expenses incurred up to the date of termination.
StrataByte may terminate immediately if the Client fails to pay an overdue invoice within 14 days of written notice, or if the Client commits a material breach of these Terms that is not remedied within 14 days of written notification.
Neither party shall be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government action, supply chain disruption, or failure of third-party infrastructure.
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation before initiating formal legal proceedings.
Where you purchase a StrataByte Mail email hosting plan for your own domain, the following also applies:
StrataByte reserves the right to update these Terms at any time. The current version will always be published on this website. Continued use of our services following any update constitutes acceptance of the revised Terms.